Shipping policy
# Shipping Policy
**Effective date: October 19, 2026**
This Shipping Policy applies to purchases made from mirellamarket through https://mirellamarket.shop.
## Delivery Destinations
We deliver to the United States, the United Kingdom, and other destinations enabled in checkout. If an address cannot be accepted at checkout, we do not currently ship there. Product restrictions, remote locations, carrier rules, and certain address types may also affect service.
## Processing Time
After successful payment authorization, most orders are processed within 2-3 business days. Business days are Monday through Friday, excluding public holidays. An order placed during a weekend or public holiday begins processing on the next business day.
If stock, payment, or address information needs verification, we may contact the customer. Processing can be paused until the requested information is provided.
## Estimated Delivery
Standard transit after dispatch is estimated at **20-45 calendar days**. This is separate from the 2-3-business-day processing period before shipment.
The estimate is not a guaranteed arrival date. Customs procedures, weather, carrier congestion, holidays, transportation disruption, remote service, or an incomplete address may cause delay. We will provide reasonable assistance with tracking and carrier inquiries.
## Shipping Charges
- Standard shipping is free when the discounted merchandise subtotal is **more than US$30**, or exceeds the equivalent threshold displayed in another currency.
- For a discounted subtotal of US$30 or less, the shipping charge appears before the customer submits payment.
- An optional premium delivery service, when available, is separately described and priced at checkout.
## Taxes and Import Duties
mirellamarket covers applicable taxes and import duties for delivery destinations accepted at checkout. The displayed checkout total is intended to cover the products and selected shipping method. Customers should not receive a separate tax, customs-duty, or import-fee request when the parcel arrives.
If a carrier or customs authority unexpectedly asks for payment, email cheisidher1@outlook.com before paying when possible. Include the order number and a copy of the request so we can investigate. Do not disregard an official deadline or urgent carrier instruction.
## Tracking Information
Tracking is available when supported by the selected carrier service. Email cheisidher1@outlook.com with the order number and checkout email address to request the tracking number or a status update. The first scan can take several days to appear, and international shipments may have gaps between updates.
## Delivery Address Corrections
Confirm the recipient information before checkout. If a correction is needed, contact us immediately. We will try to make the change before dispatch but cannot guarantee it after fulfillment begins.
If incorrect customer-provided information causes delay or failed delivery, we will offer reasonable carrier assistance. Responsibility remains subject to applicable law and the circumstances.
## Delayed Deliveries
Contact us when tracking has not changed for an unusual period or the parcel remains undelivered after the 45-day transit estimate. We will request a carrier investigation and communicate available information. Mandatory cancellation, refund, or other consumer remedies remain available.
## Lost Parcels
If a carrier confirms loss, or our investigation reasonably determines that a parcel was lost before delivery, email cheisidher1@outlook.com. We will send a replacement without an additional charge. If the product is unavailable or applicable law requires a different outcome, we will offer a refund to the original payment method.
For a parcel marked "delivered" but not located, check the delivery point, mailbox, secure area, household members, neighbors, building staff, and any carrier notice. Then notify us promptly so an inquiry can be opened. The carrier may require reasonable supporting information.
## Damaged, Missing, or Incorrect Contents
Email cheisidher1@outlook.com promptly with the order number and clear photographs of the item, parcel, and shipping label. We will review the report and provide an appropriate replacement or other remedy under the Return and Refund Policy and applicable law.
## Separate Parcels
Products from one order may ship separately and arrive on different dates. Each parcel may have its own tracking number. We do not add a delivery fee solely because mirellamarket splits fulfillment.
## Shipping Support
**mirellamarket, operated by TRI HUU, LLC**
Email: cheisidher1@outlook.com
Website: https://mirellamarket.shop
Business correspondence address: 1257 S FEDERAL BLVD, RIVERTON, WY 82501, United States