Refund policy

# Return and Refund Policy

**Effective date: October 19, 2026**

This policy applies to eligible products purchased through mirellamarket at https://mirellamarket.shop. The seller and store operator is TRI HUU, LLC.

## 30-Day Free Return Service

A customer may request a free return within 30 days after the product is delivered. For an ordinary change-of-mind return, the product must be unused, unworn, unwashed, and substantially in its original condition. Tags, accessories, parts, and packaging should be included where reasonably possible. The customer must provide the order number or another valid purchase record.

Customers may open the outer package and reasonably inspect the item. Inspection does not by itself prevent a return, but the item must remain in eligible condition unless it was delivered defective, damaged, incomplete, or incorrect.

## Starting the Process

Email cheisidher1@outlook.com before returning anything. Please identify the order, the product, and the reason for return. When there is damage, a defect, missing content, or a wrong item, include clear photographs of the product and packaging.

We will review the request. If accepted, we will send written return instructions. When shipment back to us is required, we provide a prepaid return label. An accepted return carries no return-postage charge and no restocking fee.

The Wyoming address stated in this policy is for business correspondence and may not be the correct returns facility. Use only the return address supplied in our authorization. Sending a parcel without approval can result in refusal or processing delay.

## Goods That Are Usually Not Returnable

The following exclusions apply unless the goods are faulty, materially misdescribed, supplied by mistake, or required to be accepted under applicable law:

- personalized, customized, or made-to-order merchandise;
- perishable items and consumable products;
- sealed products unsuitable for return for health or hygiene reasons once opened;
- hazardous substances, gases, and flammable liquids;
- gift cards; and
- merchandise clearly disclosed as final sale before purchase, where that designation is lawful.

Contact us before ordering if you are unsure whether an exclusion applies.

## Defective, Damaged, Incomplete, or Incorrect Orders

Check the order reasonably soon after delivery. Report a problem promptly to cheisidher1@outlook.com and include the order number and relevant photographs of the product, delivery label, and packaging. After confirmation, we will provide an appropriate solution at no additional cost. The solution may be a replacement, repair where suitable, or refund.

This section does not reduce any legal remedy for goods that fail to meet statutory quality or conformity requirements.

## Exchanges

To select a different size, color, or product for preference reasons, return the original eligible product and submit a new order after authorization. If we delivered a defective or incorrect item, contact us before purchasing again so we can arrange the correction without another charge.

## Cancelling Before Delivery

Send a cancellation request to cheisidher1@outlook.com immediately. We will attempt to cancel an order that has not entered processing or dispatch. If it is already in transit, the customer may use the return process after delivery. Rights to cancel under applicable law are not affected.

## Refunds and Posting Time

We examine returned merchandise and notify the customer of the result. An approved refund is sent to the original payment method. We do not deduct a restocking fee.

The refund includes the accepted product price and tax charged on it. When all eligible merchandise from an order is returned, we also refund any standard outbound delivery charge paid. A premium or expedited delivery charge is refundable only where our error caused the return or the law requires it.

Approved refunds are issued promptly and generally reach the original account within 3-7 business days after issuance. Final posting is controlled by the bank, card issuer, or payment provider. If the refund is not visible after 7 business days, check with the provider and then contact us for assistance.

## Return Shipping Records

Use the prepaid label and follow our packing directions. Keep the carrier receipt and tracking number until the refund is complete. Contact us if the tracking stops updating so we can open an inquiry.

## Fraud Prevention and Fair Use

We may deny a request involving fraudulent information, product substitution, alteration, deliberate damage, or systematic abuse. Reasonable verification may be required. This provision will not restrict a right or remedy that cannot legally be excluded.

## Mandatory Consumer Rights

The benefits described here are additional to statutory consumer protections. For UK consumers, the 30-day period is intended to be more generous than the ordinary cancellation period for eligible distance contracts. Any applicable cancellation, conformity, repair, replacement, price-reduction, and refund rights remain available.

## Return Contact

**mirellamarket, operated by TRI HUU, LLC**  
Email: cheisidher1@outlook.com  
Website: https://mirellamarket.shop  
Business correspondence address: 1257 S FEDERAL BLVD, RIVERTON, WY 82501, United States